• Finance And Business 23.03.2018 Comments Off on Telecommunication Business Africa H R Mgombelo PDF 059df4bae

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    by H.R. Mgombelo : Telecommunication for Business in Africa

    ISBN : #905199348X | Date : 1997-01-01

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    PDF-d9774 | IOS Press is an international science, technical and medical publisher of high-quality books for academics, scientists, and professionals in all fields. Some of the areas we publish in: -Biomedicine -Oncology -Artificial intelligence -Databases and information systems -Maritime engineering -Nanotechnology -Geoengineering -All aspects of physics -E-governance -E-commerce -The knowledge economy -… Telecommunication for Business in Africa


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  • Finance And Business 22.03.2018 Comments Off on Eastern European Perspectives Development Relations PDF 916b45d2f

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    : Eastern European Perspectives on the Development of Public Relations: Other Voices (National Perspectives on the Development of Public Relations)

    ISBN : #1137404248 | Date : 2014-08-19

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    PDF-8a642 | The National Perspectives on the Development of Public Relations: Other Voices series is the first to offer an authentic world-wide view of the history of public relations. It features six books, five of which cover continental and regional groups. This second book in the series focuses on Eastern Europe…. Eastern European Perspectives on the Development of Public Relations: Other Voices (National Perspectives on the Development of Public Relations)


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  • Finance And Business 20.03.2018 Comments Off on Communicate Die Getting Speaking Listening PDF Bededf68d

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    ISBN : # | Date : 2017-03-31

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    PDF-9ffe5 | Often leaders have a great vision, but don’t know how to communicate their strategies and turn them into results. Just as often, a company’s staff has insight and information that never make their way to the top. In short, the difference between a good company and a great one may lie in its ability to communicate, both internally and externally. In Communicate or Die, Dr. Zweifel shows you how to … Communicate or Die: Getting Results Through Speaking and Listening: Global Leader Series, Book 1


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  • Finance And Business 19.03.2018 Comments Off on 10 Steps Successful Customer Service PDF C5ce675b1

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    by Maxine Kamin : 10 Steps to Successful Customer Service

    ISBN : #1562865900 | Date : 2010-02-01

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    PDF-452fb | Providing great customer service has never been more critical for the success of any business. 10 Steps to Successful Customer Service is designed as a quick but effective check up to ensure that front line professionals as well as customer service managers focus on the key practices that keep and create satisfied customers. Beginning with a focus on individual motivation for service, Maxine Kamin… 10 Steps to Successful Customer Service


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  • Finance And Business 15.03.2018 Comments Off on Emperors New Strategy Management Important PDF 8de1b9a43

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    by Frank Child : The Emperor’s New Strategy: Why Top Management Have Failed Us in Their Most Important Task

    ISBN : #1904879454 | Date : 2006-04-01

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    PDF-7c6ad | Illustrating the extent and seriousness of strategic management failure and contrasting it with the way well-managed professions operate, this book focuses on the root causes of poor management and suggests corrective measures. Identifying the weaknesses of planning and implementing strategy in business today, this text clarifies what “professionalism” really means and proposes that the problem li… The Emperor’s New Strategy: Why Top Management Have Failed Us in Their Most Important Task


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  • Finance And Business 15.03.2018 Comments Off on Activities Delivering Knock Socks Service PDF De6b66379

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    by Performance Research Associates : 101 Activities for Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)

    ISBN : #0814414443 | Date : 2009-06-17

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    PDF-a537a | Today’s customers are demanding service that is faster, better, and more personalized than ever before. How can organizations ensure that they are prepared to meet that challenge? The latest addition to the best-selling Knock Your Socks Off Service(R) series, 101 Activities for Delivering Knock Your Socks Off Service provides readers with the practical tools and cost-effective training required to… 101 Activities for Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)


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  • Finance And Business 13.03.2018 Comments Off on Corporate Foresight Strategic Decisions European PDF D986c88ee

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    by S. Marinova : Corporate Foresight and Strategic Decisions: Lessons from a European Bank

    ISBN : #1137326964 | Date : 2013-11-29

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    PDF-cc578 | This study investigates the relationships between corporate foresight and management decision-making processes in organizations. It provides an extensive analysis of extant theories of corporate foresight and strategic management, brings in new insights, and presents an in-depth case study exploration of corporate foresight of a European bank…. Corporate Foresight and Strategic Decisions: Lessons from a European Bank


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  • Finance And Business 11.03.2018 Comments Off on Improving Communication Skills Pinpoint Development PDF E29c221e3

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    Improving Communication Skills: Pinpoint Customer Service Skill Development Training Series PDF




    by Timothy F. Bednarz : Improving Communication Skills: Pinpoint Customer Service Skill Development Training Series

    ISBN : #1882181409 | Date : 2011-05-03

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    PDF-ef195 | Improving Communication Skills presents effective communication tactics, strategies and techniques. It helps customer service representatives to adequately define and deliver value to their customers by developing effective listening and questioning skills.Its unique advantage is to educate your employees to learn specific tactics, strategies and techniques to adequately respond to customers’ requ… Improving Communication Skills: Pinpoint Customer Service Skill Development Training Series


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  • Finance And Business 09.03.2018 Comments Off on Stickier Marketing How Customers Digital PDF B64a28ecd

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    Stickier Marketing: How to Win Customers in a Digital Age PDF




    by Grant Leboff : Stickier Marketing: How to Win Customers in a Digital Age

    ISBN : #0749471085 | Date : 2014-02-28

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    PDF-7791f | The internet has revolutionized the way brands interact with their customers. In order to gain customers’ attention and improve their engagement, companies need to provide personalization and become a trusted source of information.Stickier Marketing offers a set of rules for effective communications in the digital age by asking “not what your marketing can do for you, but what your marketing c… Stickier Marketing: How to Win Customers in a Digital Age


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  • Finance And Business 08.03.2018 Comments Off on Blueprint Digital Economy Creating Business PDF 1d690994e

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    by Don Tapscott : Blueprint to the Digital Economy: Creating Wealth in the Era of E-Business

    ISBN : #0071353194 | Date : 1998-05-31

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    PDF-baf67 | Building on the message of Don Tapscott’s highly successful The Digital Economy, Blueprint to the Digital Economy offers breakthrough insights — plus the strategies necessary to thrive and compete in the emerging digital business environment. The book presents provocative examples by executives from 30 world-class corporations who reveal how to turn digital promise into reality. They discuss thei… Blueprint to the Digital Economy: Creating Wealth in the Era of E-Business


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  • Finance And Business 07.03.2018 Comments Off on EffektivitA4t PC GestBCtzter Kommunikationssysteme Mail Organisationsforschung PDF 65add4fbc

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    by Wolfgang Appel : Effektivität PC-gestützter Kommunikationssysteme: Empirische Ergebnisse zur Nutzung von E-Mail und Videoconferencing (Schriften zur Empirischen … und Organisationsforschung) (German Edition)

    ISBN : #3631349890 | Date : 2000-03-13

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    PDF-67416 | Die häufig isolierten Forschungsstränge der computergestützten Gruppenarbeit (CSCW), der verhaltenswissenschaftlichen Kommunikationsforschung und der Organisationswissenschaften werden in dieser Arbeit zusammengeführt. Im Mittelpunkt steht eine empirische Untersuchung der PC-gestützten Kommunikationssysteme Desktop-Videoconferencing und E-Mail. In einem umfassenden Forschungsrahmen mit den El… Effektivität PC-gestützter Kommunikationssysteme: Empirische Ergebnisse zur Nutzung von E-Mail und Videoconferencing (Schriften zur Empirischen … und Organisationsforschung) (German Edition)


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  • Finance And Business 07.03.2018 Comments Off on New Rules Economy Changing Everything PDF Ea3a756aa

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    New Rules for the New Economy: 10 Ways the Network Economy is Changing Everything PDF




    by Kevin Kelly : New Rules for the New Economy: 10 Ways the Network Economy is Changing Everything

    ISBN : #1857028929 | Date : 1999-05-06

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    PDF-247fa | In New Rules, Kevin Kelly brings together the many various forces at work in the emerging economies and puts forward 10 principles to guarantee accords in the post-industrial digital revolution. The Network Economy has created a new market and a new economy. The major changes have not been the growth of computers but the increased communications between these computers. Wealth now comes from inno… New Rules for the New Economy: 10 Ways the Network Economy is Changing Everything


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  • Finance And Business 06.03.2018 Comments Off on Music Markets Consumption Daragh OReilly PDF D101bcc54

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    ISBN : #1908999527 | Date : 2013-05-31

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    ISBN : #0785206086 | Date : 2004-07-22

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    PDF-382eb | Every day your organization-and you-are in the spotlight. Your employees are performing and the audience-your customers-will love the show, hate it, or worst of all ignore it. Scott McKain has discovered wha tthe film, television, and music industries have known for years: to be successful, you must create an emotional link with your audience. Tell your story well. It will make you a star. Have … ALL Business is Show Business: Create the Ultimate Customer Experience to Differentiate Your Organization, Amaze Your Clients, and Expand Your Profits


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    by Gill Ringland : Scenario Planning: Managing for the Future

    ISBN : #047197790X | Date : 1998-01-28

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    PDF-933a7 | Scenario Planning Managing for the Future Gill Ringland “Nobody can ignore the future. This book is a must-read for any manager aspiring to put scenarios into practice.” Arie De Geus, Former Director of Shell International Petroleum and author of The Living Company “Never since the great geographical expansions of the eighteenth century has so much latent potential been met with tools so ill-fitte… Scenario Planning: Managing for the Future


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