• Finance And Business 23.01.2019 Comments Off on Great Customer Service Telephone Worksmart PDF 0fed3dfd3

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    Great Customer Service on the Telephone (Worksmart Series) PDF




    by Kristin Anderson : Great Customer Service on the Telephone (Worksmart Series)

    ISBN : #081447795X | Date : 1992-11-26

    Description :

    PDF-77712 | First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone — from salesperson to manager to secretary — how to treat it as a service tool that directly impacts on company profits. Readers will be able to double their effectivenes… Great Customer Service on the Telephone (Worksmart Series)


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  • Finance And Business 20.01.2019 Comments Off on Help Practitioners Handbook Barbara Czegel PDF Aad1fb7d0

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    Help Desk Practitioner’s Handbook PDF




    by Barbara Czegel : Help Desk Practitioner’s Handbook

    ISBN : #0471319929 | Date : 1998-12-16

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    PDF-57b0a | Your complete guide to surviving and thriving as a Help Desk practitioner Help Desk Practitioner’s Handbook The only book to address the unique concerns of the huge and growing number of Help Desk analysts, this is your complete guide to becoming a more effective communicator and problem-solver and deriving greater satisfaction from your job. Barbara Czegel, North America’s most well-known expert … Help Desk Practitioner’s Handbook


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  • Finance And Business 20.01.2019 Comments Off on Guide Customer Service Skills Professional PDF 75f160405

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    A Guide to Customer Service Skills for the Help Desk Professional PDF




    by Donna Knapp : A Guide to Customer Service Skills for the Help Desk Professional

    ISBN : #0760072620 | Date : 1999-11-16

    Description :

    PDF-06c38 | This book is designed to provide individuals interested in the field of technical customer support a guide to the “soft skills” and the “self-management skills” needed to deliver excellent customer support at the help desk. It provides the reader with a better understanding of what a career in customer support would entail with strong real-world computer support examples, case studies, and exercis… A Guide to Customer Service Skills for the Help Desk Professional


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  • Finance And Business 18.01.2019 Comments Off on Customer Communications CIM Companions PDF 5e6c8b560

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    Customer Communications (CIM Companions) PDF




    by The CIM : Customer Communications (CIM Companions)

    ISBN : #0902130978 | Date : 2002-07-29

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    PDF-bbc07 | … Customer Communications (CIM Companions)


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  • Finance And Business 17.01.2019 Comments Off on International Conference Knowledge Management Organizations PDF 2e2a29e09

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    The 8th International Conference on Knowledge Management in Organizations: Social and Big Data Computing for Knowledge Management (Springer Proceedings in Complexity) PDF




    : The 8th International Conference on Knowledge Management in Organizations: Social and Big Data Computing for Knowledge Management (Springer Proceedings in Complexity)

    ISBN : #9402407081 | Date : 2016-10-14

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    PDF-45193 | The proceedings from the  eighth KMO conference represent the findings of this international meeting which brought together researchers and developers from industry and the academic world to report on the latest scientific and technical advances on knowledge management in organizations. This conference provided an international forum for authors to present and discuss research focused on the role… The 8th International Conference on Knowledge Management in Organizations: Social and Big Data Computing for Knowledge Management (Springer Proceedings in Complexity)


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  • Finance And Business 16.01.2019 Comments Off on Knowledge Management Organizational Technological Dimensions PDF 42cc15d1e

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    Knowledge Management: Organizational and Technological Dimensions PDF




    : Knowledge Management: Organizational and Technological Dimensions

    ISBN : #3790800813 | Date : 2005-04-06

    Description :

    PDF-ac13f | The importance and value of tracking and sharing the dispersed knowledge resources of contemporary organizations have received widespread rec- nition in recent years. It is widely believed that with the transition from the industrial to information-based economies, organizational knowledge has emerged as the single most critical resource at both macro- and mic- levels. A major challenge for most o… Knowledge Management: Organizational and Technological Dimensions


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  • Finance And Business 16.01.2019 Comments Off on Total Business Plan Rewrite Revise PDF 624ac8f50

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    The Total Business Plan: How to Write, Rewrite, and Revise PDF




    by Patrick D. O’Hara : The Total Business Plan: How to Write, Rewrite, and Revise

    ISBN : #0471078298 | Date : 1995-01-02

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    PDF-49f66 | “…gives you all the information, tools, techniques, and money sources you need to create and present a winning plan.” —Business Opportunities Journal “…should provide valuable assistance to any serious entrepreneur faced with writing and adapting a business plan in order to secure financing.” —International Small Business Journal Whether you’re starting up or growing your small business, … The Total Business Plan: How to Write, Rewrite, and Revise


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  • Finance And Business 15.01.2019 Comments Off on Customer Service Building Successful Twenty First PDF 8c3572c05

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    Customer Service: Building Successful Skills for the Twenty-First Century PDF




    by Robert W Lucas : Customer Service: Building Successful Skills for the Twenty-First Century

    ISBN : #0072938056 | Date : 2004-05-21

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    PDF-5abb8 | Customer Service, Third Edition by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provi… Customer Service: Building Successful Skills for the Twenty-First Century


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  • Finance And Business 14.01.2019 Comments Off on KISS Theory Strategically Professional Development PDF 555ae5a7e

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    The KISS Theory: Basics of Call Center Training: Keep It Strategically Simple “A simple approach to personal and professional development.” PDF




    by Jayne Finn : The KISS Theory: Basics of Call Center Training: Keep It Strategically Simple “A simple approach to personal and professional development.”

    ISBN : #1519463723 | Date : 2016-12-28

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    PDF-d10d9 | Phone skills are a highly valuable tool to have in an employee’s skill-set, and Call Center Training will help provide those skills. This book will help you improve your phone skills which will make you more confident, improve sales, and help gain new customers while retaining your current clientele. Call Center Training will lower costs as it can reduce turnover. This will produce a positive env… The KISS Theory: Basics of Call Center Training: Keep It Strategically Simple “A simple approach to personal and professional development.”


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  • Finance And Business 14.01.2019 Comments Off on Managing Cultures Intelligence Christopher Mosakowski PDF 858758860

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    HBR’s 10 Must Reads on Managing Across Cultures (with featured article “Cultural Intelligence” by P. Christopher Earley and Elaine Mosakowski) PDF




    by Harvard Business Review : HBR’s 10 Must Reads on Managing Across Cultures (with featured article “Cultural Intelligence” by P. Christopher Earley and Elaine Mosakowski)

    ISBN : #1633694615 | Date : 2016-05-03

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    PDF-e6830 | Put an end to miscommunication and inefficiency―and tap into the strengths of your diverse team.If you read nothing else on managing across cultures, read these 10 articles. We’ve combed through hundreds of Harvard Business Review articles and selected the most important ones to help you manage culturally diverse employees, whether they’re dispersed around the world or you’re working with … HBR’s 10 Must Reads on Managing Across Cultures (with featured article “Cultural Intelligence” by P. Christopher Earley and Elaine Mosakowski)


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